Returns Policy
Customers are to contact us via Email before proceeding to return any item.
Customers can return goods if they are unsuitable within 14 days of purchase if the
garment is the wrong size, colour or the style is not as ordered. It is the customers responsibility to return the goods back to Elements Rainwear in the same condition as supplied. We will not accept damaged or contaminated items for return or exchange. At this point you are entitled to a refund less the cost of original postage, or an exchange.
We cannot be held liable for any lost or damaged goods in transit and no refund will be
paid until the goods have been received, we therefore strongly recommend that a recorded (signed for) delivery service is used to return any goods. The clothing must be neatly folded back into the
packaging, be clean, unworn, free from any damage including any reaction marks to PU, lycra, wax and latex and not subject to
household smells such as cigarette smoke, cooking smells or animal smells. (Please note that PVC is porous and will easily absorb smoke or
household smells). Items that are unsuitable for resale will not be refunded.
If the garment is
simply the wrong size, when we receive the returned garment a new
garment will be sent out with postage paid for by the customer. The
garments have a warranty of 28 days, manufacturing faults must be notified
within 28 days and can then be returned to us. Once returned the item will be quality control checked and the defect either rectified or a
replacement item will be sent free of charge. Our team will determine whether the fault is a manufacturing fault or damage caused by wear and tear. After 28 days, garments can be returned for repair for a small charge and postage which is payable by the customer.
Returns Procedure
- Use the Contact form, select RMA as the subject and state the reason for the return. Once we have discussed your return in detail we will advise you to return your item.
- Carefully package the item(s) that you are returning to protect them from damage. Include your returns form and ensure that the raincoat is in the original plastic bag or a carrier bag, to prevent the ink on the return form marking the item.
- Write your RMA reference clearly on the outside of the package.
- Send the returns package to this address using a recorded delivery:
Elements Rainwear RMA
Unit 3 Highpoint, Riding Road
Brackley, Northants, United Kingdom
NN13 7BH
Goods which are
returned to us without an RMA number cannot be processed for exchange,
repair or refund. Therefore please do not return any goods to us
without first obtaining an RMA.
You must include a Returns Form with any item you are returning to us. Download and print our Returns Form PDF