Customers can return goods if they are unsuitable within 7 days of purchase if the garment is the wrong size, colour or the style is not as ordered. It is the customers responsibility to return the goods back to us in the same condition as supplied.
We cannot be held liable for any lost or damaged goods in transit and no refund will be paid until the goods have been received, we therefore strongly recommend that a recorded (signed for) delivery service is used to return any goods. The clothing must be neatly folded back into the packaging, be clean, unworn, free from any damage and not subject to household smells such as cigarette smoke, cooking smells or animal smells. Items that are unsuitable for resale will not be refunded.
If the garment is simply the wrong size, when we receive the returned garment a new garment will be sent out with postage paid for by the customer. The garments have a warranty of 28 days, faulty goods must be notified within 28 days and can then be returned to us where they will be quality control checked and the defect either rectified or a replacement item will be sent free of charge. After 28 days, garments can be returned for repair for a small charge and postage which is payable by the customer.
- Use the Contact form, select RMA as the subject and state the reason for the return.
- Carefully package the item(s) that you are returning to protect them from damage.
- Write your RMA reference clearly on the package.
- Send the returns package to this address using a recorded delivery:
Elements Rainwear RMA
3 Highpoint, Riding Road
Buckingham Road Industrial Estate
Goods which are returned to us without an RMA number cannot be processed for exchange, repair or refund. Therefore please do not return any goods to us without first obtaining a RMA.