Frequently Asked Questions
What are your delivery times ?
If you order from our off the shelf section only we will despatch your goods within two working days. All other garments are made to order and depending on the time of year (Christmas is very busy) delivery times can vary between 2 to 4 weeks but never longer than 28 days.
What happens if my coat does not fit ?
As long as the coat is in the same condition as supplied, is folded neatly, has not been contaminated with pet hairs, cooking or smoking smells and sent back to us within 7 days of receiving it we can either offer you another size, a credit note or your money refunded. For more information, please see the returns page.
Can I collect from you ?
Yes, goods can be collected from our factory premises by appointment.
Do you have a shop ?
We do not have a high street shop, however we do have a studio at our premises with seconds, returns and photoshoot garments for sale. Please call to make an appointment if you wish to visit and view these garments, as we cannot guarantee we can serve you if you turn up unannounced.
Is everything manufactured in the UK ?
All our designer coats and made to order garments are manufactured in the UK. We do offer an off the shelf selection of some competitively priced garments which we have produced in our far east factory with our own on site quality control.
Do you employ cheap labour ?
No, all our employees are paid above average earnings for the manufacturing sector.
What steps are you taking to reduce any impact on the environment?
All our materials are fully recyclable. By law we have to send any scrap material from our factory to an official recycling facility where the material is used to produce other consumer goods.
Sometimes your prices go up and sometimes come down, why is this ?
Our raw material prices are influences by international factors and the Dollar exchange rate which can increase or decrease material prices depending on when we place orders, which will effect our retail price.
Do you sell your products wholesale ?
If you qualify as a wholesaler we can set you up an account and you will be able to order goods through the site at wholesale prices.